Frequently Asked Questions

Phi Dental offers a comprehensive range of dental services including Braces, Dentures, Dental Implants, Invisalign, Root Canal Treatment, Scaling and Polishing, Teeth Whitening, Wisdom Tooth Extraction, Crowns & Bridges, Pediatric Dentistry, Periodontal Treatment, and Oral Surgery. Whatever your dental needs, we have you covered.

We have four convenient branches across Kota Kinabalu, Penampang and Telipok:
• Suria Sabah Shopping Mall — 2nd Floor
• Plaza333 Penampang — Ground Floor
• Taman Fortuna — Ground Floor
• Telipok — University Utama Square
Visit the Locations section for full addresses and maps.

We are open 7 days a week from 10:00 AM to 10:00 PM, including public holidays. No need to worry about finding time — we are here when you need us.

Walk-ins are always welcome, but we recommend booking an appointment in advance to minimise your wait time. You can call us at +6 013-4103103 to schedule your visit.

Our team is multilingual and can communicate fluently in English, Chinese, and Malay (Bahasa Malaysia). We are committed to making every patient feel comfortable and well-understood.

Not at all. With modern techniques and advanced anaesthesia, we ensure minimal to no discomfort during any procedure. Your comfort is our priority — we use gentle techniques and can adjust treatment to make you feel at ease.

We recommend visiting the dentist every 6 months for a routine check-up and professional scaling and polishing. Regular visits help catch issues early and keep your teeth and gums healthy.

The cost of braces varies depending on the type (metal, ceramic, self-ligating, or lingual) and the complexity of your case. We offer competitive pricing and will provide a personalised quote during your consultation. Contact us to schedule one.

Invisalign treatment typically takes between 6 to 18 months, depending on the complexity of your case. Your dentist will provide a more accurate timeline after a thorough assessment.

Yes, dental implants are extremely safe. They are made from biocompatible titanium that integrates naturally with your jawbone. Implants have a success rate of over 95% and are considered the gold standard for tooth replacement.

With proper care and good oral hygiene, dental implants can last 15 to 25 years or even a lifetime. Regular check-ups and good brushing habits are key to maximising their longevity.

Initial healing typically takes 3 to 7 days, during which you may experience some swelling and discomfort. Full healing of the extraction site usually takes about 2 to 4 weeks. We provide detailed aftercare instructions to support a smooth recovery.

We accept cash, credit and debit cards, and major insurance plans. For your convenience, all major card types are welcome.

Yes, we accept major insurance plans. Kindly check with your insurance provider regarding your coverage details, and feel free to ask our front desk team for assistance with claims.

Yes! We offer flexible payment options for extensive treatments such as braces, implants, and Invisalign. Speak to our team to find a plan that suits your budget.

We recommend your child's first dental visit by age 1 or within 6 months of the first tooth erupting. Early visits help establish good oral habits and prevent dental problems.

Make the experience positive! Use positive reinforcement, read children's books about going to the dentist, and avoid using scary words like "pain" or "drill". Our friendly team is experienced in putting young patients at ease.

Absolutely! Dental sealants are a highly effective preventive treatment. They can prevent up to 80% of cavities in molars by sealing the deep grooves where food and bacteria tend to get trapped.

Contact us immediately at +6 013-4103103. We offer same-day emergency appointments to address urgent dental issues promptly. For after-hours emergencies, please call our emergency line.

Dental emergencies include:
• Severe toothache that does not subside
• Knocked-out tooth (time is critical — act fast!)
• Broken or cracked tooth
• Dental abscess (infection with swelling or pus)
• Uncontrolled bleeding from the mouth
If you are experiencing any of these, call us right away.